FAQ

SHIPPING INFORMATION

Which countries does missgorgeouslondon.com ship to?

Now Miss Gorgeous will provide the delivery service to UK.

What payment methods do we accept?

We accept payment from debit or credit cards – American Express, Discover, VISA, Mastercard, Maestro, Cirrus, as well as payments made by PayPal.

Can I cancel my order?

Under the consumer protection you have the right to cancel your order. To cancel an order you must inform us in writing within 2 weeks by sending an email to mg@st-future.com as well as returning the goods to us as soon as possible at your own expense.

Can I amend my order after it has been placed?

We try to dispatch your order as quickly as possible, if you decide you want to amend your order please email mg@st-future.com and we will try to accommodate where possible.

Where is my order confirmation?

Once you have placed an order, you should receive an email confirmation to the email address you provided. If for some reason, you did not receive this email, please check your spam folder before contacting our customer service team.

Can I track the status of my order?

When you place an order we will email you to let you know when it has been dispatched.

What happens if no one’s in when my parcel’s being delivered?

You should receive a calling card if no one is available to collect your parcel, it will then be sent to your local Post Office.

Will my parcel be charged additional custom and import charges?

Custom or Import Charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Import and Custom policies vary from country to country. We would advise that you find out what these charges may be before you place your order. Custom or Import Charges are not applicable for the UK.

What do i do if my order is missing?

If you are in the UK and have not received your order within 10 working days of the date on which you ordered them then please notify us by email at mg@st-future.com within 21 days of the date on which you ordered the products. After this time has elapsed, Missgorgoues London reserves the right to decide whether to send our replacement item(s) for you.

What is your returns policy? 

Make sure it’s within 14 days

How do I return an item to you? 

if you decide you wish to return an item, you can do this within 14 days of receipt, unopened, unused and in its original condition. We reserve the right to refuse an exchange or refund if items are non-saleable.

Please email at mg@st-future.com

Are you getting more stock in? 

Some of the items on our website sell out quickly, however, we regularly update our site so it’s worth checking back.

I purchased a product and it’s now gone into sale, can I get a refund? 

Unfortunately we are unable to refund the difference between the original price and the sale price.

Why was my discount code not accepted? 

Discount codes are only valid on full prices images and cannot be used in conjunction with any other code or promotional offer. If you are still having problems with using your code please email our customer service team on mg@st-future.com

PRODUCT INFORMATION

How do I clean my brushes?

Clean brushes will apply your makeup more smoothly for the best looks. We recommend washing every week if used daily.

How to keep the brush in the best condition?

Here are a few simple pointers to keeping your brush in pristine conditions:
1. Clean your brush once a week.
2. Store your brush in a dry place.
3. Stand the brushes up on a counter instead of storing them in a bag or drawer.

How do I keep my sponges in the best condition?

 

  • Please store in a cool, ventilated area.
  • Please store on a soap dish that allows air to move around and under the sponge.
  • Please transport your sponge in a small mesh cosmetic bag.
  • Please don’t place your damp sponge in a cabinet, drawer or a closed makeup bag.
  • Please don’t throw your sponge in a bag with other cosmetics—sharp maybe tear or pierce your sponge.

To keep in well conditions, we strongly suggest to replace the sponge every 1-3 months.

Any unanswered questions? Contact Us